about us | course directory | contact us

Customer Service - Management

Duration 1 day

Overview

A course suitable for:
Managers/Supervisors who want to develop and extend the customer service culture
Managers/Supervisors who already operate a customer-focused organisation and want to learn how to go further

The programme covers:

  • The Competition
  • The Service Promise
  • Maximising sales through Service
  • Recruiting for service
  • Training for service

contact us for full details