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Institute of Management Level 3 Certificate in First Line Management

This award aims to give practising or potential first line managers the foundations for their formal development in this role.  The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required at this level.

Duration

6 days of guided learning usually delivered one day a week spread over one year, plus assessment

Assessment

Each candidate must complete a number of work based assignments

Course Content

• Solving problems and making decisions
• Achieving objectives through time management
• Introduction to Leadership
• Managing Performance
• Communicating one to one at work

Institute of Leadership and Management Level 3 Certificate in First Line Management

This award aims to give practising or potential first line managers the foundation for their formal development in this role, the qualification does this by developing middle management skills and assisting participant in gaining the basic knowledge required to be a manager.  This qualification builds on the ILM Level 3 Award in First Line Management, and broadens the skills and knowledge in a flexible and practical way.  Candidates are not required to undertake the Award as a pre-requisite.

Duration

20 days of guided learning usually delivered one day a week spread over one year.  Additional reading materials are issued to support the learning.

Assessment

Each candidate must complete
A number of work based assignment
A Change management report

Course Content

• Solving problems and making decisions
• Understanding change in the workplace
• Planning change in the workplace
• Achieving objectives through time management
• Introduction to Leadership
• Managing Performance
• Communicating one to one at work
• Managing Customer Service
• Developing yourself and others
• Managing stress in the workplace
• Providing quality to customers
• Organising and delegating
• Managing Health and Safety
• Understanding culture and ethics in organisations
• Influencing others at work

Institute of Leadership and Management Level 5 Diploma in First Line Management

This qualification aims to give practising or potential first line managers the widest choice for their formal development in this role.  The qualification does this by developing a very wide range of basic management skills and assisting participants in gaining the comprehensive knowledge required by a manager.  This qualification builds on the ILM level 3 Award and Certificate in First Line Management, though it is more suitable to the practising manager.  Candidates are not required to complete either the Award or Certificate as a pre-requisite.

Duration

30 days of guided learning usually delivered one day a week spread over one year.  Additional reading materials are issued to support the learning.

There is an opportunity for Guest speakers to attend some of the days

Assessment

Each candidate must complete

• A number of work based assignment
• A Change Management Report
• An Innovation Report
• Presentation

Course Content

• Solving problems and making decisions
• Understanding change in the workplace
• Planning change in the workplace
• Achieving objectives through time management
• Introduction to Leadership
• Managing Performance
• Communicating one to one at work
• Managing Customer Service
• Developing yourself and others
• Managing stress in the workplace
• Providing quality to customers
• Organising and delegating
• Managing Health and Safety
• Understanding culture and ethics in organisations
• Influencing others at work

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